Safety Information

Verified profiles

Hosts and guests build a profile over time, and identity verification is encouraged across the platform to help everyone book and host with more confidence.

Secure payments

Always pay and communicate through BNBSouk. Never send money or share payment details outside the platform — this is the only way we can guarantee protection under our booking and refund policies.

Before you book

• Read the listing description, house rules, and cancellation policy carefully
• Check reviews from previous guests
• Message the host with any questions before booking

During your stay

• Familiarize yourself with the property's safety features (exits, smoke detectors) on arrival
• Keep the host informed of any issues as soon as they arise
• Respect the house rules agreed to at booking

Reporting a concern

If something feels wrong before, during, or after a stay, report it through your booking's messaging thread or contact our support team immediately. In an emergency, always contact local emergency services first.